Yes, a real person handles every Pixsy case, for the photographers we work for and for the businesses we write to. Software finds where images are being used online. After that, people take over. They check each case, prepare each letter, read and answer every reply, and handle the payment. Neither Pixsy nor our partner law firms send automated mass letters.
Our team is made up of copyright experts, lawyers, photographers, dedicated customer support specialists and software developers, and we work with 30 partner law firms around the world.
The short version
If you're a photographer
- You choose, we review. You choose which matches to pursue, and a case manager checks every case before anyone is contacted.
- One named case manager. Every email you send us is read and answered by a person, not a bot.
- Everything in one app. Monitor your images 24/7, sort matches by country and commercial use, send takedown notices and follow every case's progress, all in one place.
If you received a letter from us
- Reviewed by a person. A member of our team checked your case and contacted you directly.
- Answered by a person. Every reply is read and answered by a real person, usually within 3 to 5 business days.
- Talk to us. Send us a license, ask questions or explain your situation, and we'll walk you through your options.
If you've received a letter from Pixsy
It's not spam and it's not a scam. Pixsy has worked for photographers and artists since 2014. A member of our team sent your Unauthorized Use letter (sometimes called a demand letter) after checking the case.
Before we wrote to you, a case manager checked:
- that our client owns the image
- where and how the image is being used or distributed
- that the use is commercial
- that the use is unlicensed
When you reply, a real person reads it and answers, usually within 3 to 5 business days. No bots and no auto-replies. We act for the photographer, and we'll be clear and direct with you about your options.
Have a license, or not sure what to do next? Our guide for businesses that received a letter explains how to check your case, send us a license and settle. You can also just reply to the email you received.
Why a person checks every case
Every case is investigated by our experienced team, never handled by automation. We review who owns the image, where and how it's used and confirm the use is unlicensed. We gather the evidence, research the business and the right contact, and price the case using the image's license history and industry-standard licensing rates. Then we prepare a letter tailored to that case and manage every reply.
No letter goes out until that review is complete. So every letter we send is about real, unlicensed commercial use, backed by evidence. That's a big part of why 99% of our cases settle without going to court.
Working with our legal partners
If a case isn't settled, we escalate it to one of our 30 partner law firms for legal enforcement. They pick it up with the evidence, case file and pricing our team has already prepared, and they handle the specific requirements of each jurisdiction, document and signature collection and, when needed, court proceedings. That's how we drive cross-border enforcement for creators around the world. For a business that receives our letter, settling with us is almost always faster and costs less than legal action.
What happens to your case
- Our software watches the web around the clock and finds where your images appear.
- You look through the matches, check you haven't licensed the image to that user, and submit the ones you want to pursue as cases.
- Our team takes it from there: the review, the letter, every reply and, if the business won't settle, escalation to our international legal network.
- When the case settles, our finance team pays you.
You'll have one case manager the whole way through, and we update you at each step.
When you email us
You'll hear back from a real person, usually within 3 to 5 business days. Many of our team are photographers too, so they understand what it's like to find your work used without permission.
Getting paid
When a case settles, our case managers and finance team handle the invoicing, remittance advice and tax documentation. They also manage foreign exchange and local currency conversion. We pay your share in US dollars straight to your bank account, and it arrives in your local currency.
Software finds the image. Our team builds the case.
Pixsy's image monitoring runs 24/7, using reverse image search to find where your photos are used online, even when they've been cropped or edited. Every match lands in your dashboard, where you can review it by country, category and commercial use. Finding the image is only the start.
Our team reviews all the key aspects of the case and use, builds the evidence, identifies the business responsible and handles every response until the case is resolved. That's the work that gets photographers paid, and it's done by experienced people.
"Software finds the image. People do the rest. Every case gets a real person who checks the facts before anyone is contacted, and a real person answers every reply, from the photographers we work for and from the businesses we write to. That's what gets results and keeps things fair."
Kain Jones, CEO and co-founder, Pixsy
What photographers say about our team
Our clients rate us 4.5 stars (out of 5).
"Pixsy has a great team. They're kind and respond fast and they helped me solve my issue. This site is a must for every photographer!"
Dimitris F., Trustpilot
"Pixsy is super easy to use and their support is fantastic!"
Wendie W., Trustpilot
"The Pixsy team is outstanding! Easy to work with, successful in resolving copyright infringement, and quick to pay. I am so grateful for this service..."
Laura J., Facebook
"Pixsy helped me resolve several cases of copyright infringement... They even escalated a case through their legal partners and I received big bucks. Thanks Pixsy!"
Alec M., Trustpilot
Questions photographers ask
Does Pixsy send automated letters?
No. Software finds possible matches, but a person reviews every case before we contact anyone. Each Unauthorized Use letter (sometimes called a demand letter) is prepared for that case, and neither Pixsy nor our partner law firms send mass letters.
Does a real person review my case before anyone is contacted?
Yes. Our experienced team reviews every case, checking image information, where and how it's used and where the business is based, and confirming the use is unlicensed. They collect the evidence, prepare the case and price it using the image's license history and industry-standard licensing rates.
What does Pixsy use automation for?
Finding your images. Our software scans the web and flags where your photos appear. Every decision about cases, letters and replies is made by our team. We don't use your images for AI training or anything outside providing our service to you.
Can I talk to a real person at Pixsy?
Yes. Every email is read and answered by a member of our team. Prefer the phone? Our experienced team is available by phone during business hours.
Who will handle my case?
A Pixsy case manager runs your case from start to finish. If the business doesn't settle, they escalate it to one of our 30 partner law firms for legal enforcement and keep you updated.
Is Pixsy legit?
Yes. Photographer Daniel Foster founded Pixsy in 2014. Since then we've handled more than 250,000 cases for over 150,000 photographers and artists. We work with 30 partner law firms and are members of photography industry associations.
How do I get paid?
Once the case settles, our finance team pays your share in US dollars to your bank account, and it arrives in your local currency. We handle the invoices and tax documents for you.
Questions from businesses that receive a letter
I got a letter from Pixsy. Is it spam or a scam?
No. Pixsy is a real company, founded in 2014, that enforces image copyright for photographers and artists. A person prepared your Unauthorized Use letter after checking the case, and a person will answer your reply.
Was my letter automated?
No. A case manager checked the image, the owner and how it's used on your site before the letter was sent. A person will answer when you reply or call.
What should I do next?
Open the case link in your letter to see the evidence and your options, or reply to the email. Our guide for businesses that received a letter covers licenses, payment and what happens if you don't respond.